American Airlines integrates Uber into mobile app

American Airlines plane
Travel News 12 Feb 2016

American Airlines is partnering with Uber to create a seamless, door-to-door travel experience that allows travelers to easily get rides from select airports.

The major airline and ride-sharing service will work together to provide customers faster service, better airport navigation, rider promotions and mileage promotions.

“We’re excited to partner with the only global ride sharing service to offer customers exactly what they’re asking for - a seamless travel experience, whether they’re in the sky or on the ground,” said Scott Hinshaw, American’s director of Partner Marketing. “By working together, we can provide a service that allows customers to request their Uber ride to the airport in step with their itinerary and know where to meet their Uber driver after their flight lands.”

“Whether you’re trying to get home to see your family, or heading to an important business meeting across the country, your travel experience should be seamless. We’re excited to work with American Airlines to ensure passengers have a great door-to-door experience,” said Jonathan DiOrio, Uber’s head of travel partnerships.

American’s customers can now set a reminder for an Uber ride at the push of a button with the help of Uber’s Ride Reminder. After booking a flight on aa.com, American will send the e-ticket confirmation via email, and the customer can click on the “Remind me to Uber” icon to set a reminder for their ride.

The American Airlines mobile app has added functionality for navigation to guide customers to the nearest Uber pick up location at the following 11 airports:

  • Charlotte Douglas International (CLT)
  • Chicago O’Hare International (ORD)
  • Dallas/Fort Worth International (DFW)
  • Los Angeles International (LAX)
  • New York’s John F. Kennedy International (JFK)
  • New York’s LaGuardia (LGA)
  • Philadelphia International (PHL)
  • Phoenix Sky Harbor International (PHX)
  • San Francisco International (SFO)
  • San Jose International (SJC)
  • Ronald Reagan Washington National (DCA)

In addition, customers not currently signed up for Uber can enjoy up to $20 off their next ride when they register their account and receive a special promo code.

American will become the first airline to provide a special one-time offer to select elite members. AAdvantage Executive Platinum members who hold that status as of March 1, 2016, will receive a unique code for up to $25 off their next Uber ride – regardless of whether they have used Uber before. These members will receive their unique code in March.

For a limited time, customers who use their AAdvantage® Aviator™ MasterCard® as the method of payment for Uber purchases will earn two additional bonus miles for every $1 spent on their Uber rides from February 7 through July 31, 2016. Total bonus miles will be awarded after the promotion ends.